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FAQs

COVID-19 Delivery Timelines

Due to COVID-19, carriers across the nation are experiencing delays. Please note that there may be slight delays in receiving your order. If you need help tracking your package, reach out to support@homerapp.com.

What is HOMER doing to ensure the safety of its warehouse staff and customers? 

In order to prevent the spread of COVID-19 and ensuring the safety of our staff and customers, we have been following recommendations from the CDC and have implemented the following: 

  • Handling packages/products with gloves. Gloves are provided for all warehouse employees. 
  • Mandatory warehouse facility cleaning and sanitizing twice a day. 
  • Employees keeping 6-feet distance at all times. 
  • Employees wearing face masks at all times throughout their shifts.

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What forms of payment do you accept?

We accept all major credit cards. Visa, Mastercard, AMEX, Discover, and PayPal. 

PO Boxes

At this time, we can only accept shipments to a valid street address. Unfortunately, we cannot ship to P.O. Boxes.

Can I cancel or make changes to my order? 

We’re happy to help! To make changes to your order, please contact us at support@homerapp.com

How can I track my shipment? 

When we ship out your order, you should receive an email with tracking information. Please allow 24-48 hours for your shipping details to appear online. If you have not received an email with a tracking number within 3 business days of placing your order, please reach out to us at support@homerapp.com

My tracking says it’s been delivered, but I have not received my package. 

Carriers occasionally will mark a package as delivered prematurely. If you do not see your package within 3 days after the marked delivery date on the carrier’s site, please reach out to us at support@homerapp.com

My package arrived damaged. What do I do?

No worries! We just ask that you take a few photos of your damaged package and send it to support@homerapp.com with your order number, and we will get the replacement package out to you as soon as possible. We don’t want to delay play!

Where can I find more information about Parker the Bear and the Parker App?

Find details on how to get started with the App, device compatibility and more here.

Where can I download the Parker App?

The Parker App is available in the Apple App Store. You can download the app here.

I lost or can't locate the Welcome Letter from Parker. How do I unlock the app?

Not to worry, you can download the welcome letter here. Simply print and follow the instructions.

What's your return/refund policy?  

We hope you are delighted with your purchase. If you are not 100% satisfied for any reason, please return your order within 60 days of its delivery for a full refund. To request a return, please send an e-mail to support@homerapp.com. We’re happy to help!

For more information on HOMER's return/refund policy, please see our returns policy page.


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