COVID-19 Delivery Timelines

Due to COVID-19, carriers across the nation are experiencing delays. Please note that there may be slight delays in receiving your order. If you need help tracking your package, reach out to

What is HOMER doing to ensure the safety of its warehouse staff and customers? 

In order to prevent the spread of COVID-19 and ensuring the safety of our staff and customers, we have been following recommendations from the CDC and have implemented the following: 

  • Handling packages/products with gloves. Gloves are provided for all warehouse employees. 
  • Mandatory warehouse facility cleaning and sanitizing twice a day. 
  • Employees keeping 6-feet distance at all times. 
  • Employees wearing face masks at all times throughout their shifts.


What forms of payment do you accept?

We accept all major credit cards. Visa, Mastercard, AMEX, Discover, and PayPal. 

PO Boxes

At this time, we can only accept shipments to a valid street address. Unfortunately, we cannot ship to P.O. Boxes.

Can I cancel or make changes to my order? 

We’re happy to help! To make changes to your order, please contact us at

How can I track my shipment? 

When we ship out your order, you should receive an email with tracking information. Please allow 24-48 hours for your shipping details to appear online. If you have not received an email with a tracking number within 3 business days of placing your order, please reach out to us at

My tracking says it’s been delivered, but I have not received my package. 

Carriers occasionally will mark a package as delivered prematurely. If you do not see your package within 3 days after the marked delivery date on the carrier’s site, please reach out to us at

My package arrived damaged. What do I do?

No worries! We just ask that you take a few photos of your damaged package and send it to with your order number, and we will get the replacement package out to you as soon as possible. We don’t want to delay play!



What's your return/refund policy?  

We hope you are delighted with your purchase. If you are not 100% satisfied for any reason, please return your order within 60 days of its delivery for a full refund. To request a return, please send an e-mail to We’re happy to help!

For more information on HOMER's return/refund policy, please see our returns policy page.




Where can I find more information about Parker the Bear and the Parker App?

Find details on how to get started with the App, device compatibility and more here.

Where can I download the Parker App?

The Parker App is available in the Apple App Store. You can download the app here.

I lost or can't locate the Welcome Letter from Parker. How do I unlock the app?

Not to worry, you can download the welcome letter here. Simply print and follow the instructions.


Can't find what you're looking for? Visit our Help Center for information.